Founding Customer Success Manager

AI Developer Tools

Onsite 3 days in Palo Alto

AI is here to stay and our client has created an AI-powered development platform designed to enhance team productivity by providing context-aware assistance throughout the coding process. Their strong belief is that software should enhance developers, not replace them. It deeply understands large, complex codebases, enabling it to offer relevant code completions, suggest edits, and facilitate efficient collaboration among developers.

We are now seeking a Founding Customer Success Manager. In this role you will play a pivotal role in supporting all of our existing and future customers. You’ll design and implement scalable strategies to drive customer success, deepen client relationships, and expand footprint within existing accounts.

This is a rare opportunity to build a function from the ground up in a fast-paced, developer-centric environment. Reporting directly to the Chief Revenue Officer (CRO), you’ll be instrumental in enhancing customer satisfaction, retention, and growth.

Key Responsibilities

• Develop and execute a comprehensive playbook to maximize customer engagement and increase product adoption.
• Foster strong relationships with customers, serving as a trusted partner in their success.
• Collaborate cross-functionally with Sales, Product, and Engineering teams to address customer needs and optimize user experience.
• Analyze customer data and feedback to extract actionable insights and drive continuous improvement.
• Advocate for customer needs, ensuring their voices are heard and prioritized

You Will…

• Thrive in a fast-moving, startup environment, bringing structure to ambiguity and creating repeatable processes.
• Enjoy working closely with developer-focused customers.
• Foster a customer-first culture centered on delivering value and outcomes.
• Establish and refine KPIs to measure customer success and inform strategic decisions.
• Partner with leadership to scale the Customer Success function effectively.

Required Skills & Experience

• 6+ years of experience in Customer Success or a related function, with increasing responsibility.
• Proven track record of managing complex customer relationships and delivering outstanding results.
• Experience working with developer tools or within developer-centric environments is highly desirable.
• Strong communication, strategic thinking, and relationship-building skills.
• Self-starter mindset with the ability to excel in a fast-paced startup setting.

Compensation & Benefits

• Base Salary: $215K to $260K, plus equity.
• Flexible work hours.
• Tools stipend.
• Comprehensive Health, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability coverage.
• Unlimited Paid Time Off + Holidays—we prioritize trust and ownership over hours logged.
• Numerous company social events.